Information on customers’ shopping and spending behaviour
Many retailers lack up-to-date and adequate information on their customers’ shopping and spending behaviour. A great deal of customers also have problems making a decision because of the variety and scale of product ranges. Using Duonell allows retailers to optimise the information flow for both their store and the customer.
Specific to customers:
- To select and choose products
- To compare and get product information
- To be advised and assisted while deciding
- To engage in upselling and cross-selling
Management solutions:
- Specification of the desired user information
- Gathering information on tested products
- Central management of information and product range>
